FAQs

General Questions

If you receive a damaged or defective item, please contact our customer service team immediately with your order number and a description of the issue. We will arrange for a return or replacement.

You can update your shipping preferences in your account settings. For immediate changes to a current order, please contact our customer service team.

Shipping & Delivery

We ship nationwide to both West and East Malaysia. For West Malaysia, we offer FREE DELIVERY for orders above RM50.

Standard delivery typically takes 2-3 working days (West Malaysia), 5-8 working days 
(East Malaysia), and next-day delivery is available for orders placed before 12PM.

We use a third-party courier for all deliveries. For any special requirements on your delivery, please liaise directly with the delivery person in charge via the support channel in your email update.

Once payment is made, you will receive a confirmation email on your order. An email update with your tracking code will be sent to you once your order has been processed in our warehouse within 24 hours. Timely updates will be sent to you via email regarding your delivery status.

If you need to change your shipping address, please contact our customer service team as soon as possible. Once an order has been processed, changes may not be possible.

No cancellations are allowed after payment is made.

Return & Refunds

We offer a 7 days return policy for unused and unopened items. Please visit our Returns Policy page for more details on how to initiate a return.

To return an item, please contact our customer service team for a return authorization number and instructions on how to send the item back to us.

Refunds are processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method.